# Exercise 1: Find Your Level-4 Ownership Story

Look through your story bank for a time you fixed a *class* of problem, not just an instance.

## Your Task

1. Describe the original problem and how often it occurred.
2. Explain why nobody owned it before you.
3. Write the STAR(L) answer, stressing the system change you made (process, tool, automation, standard).
4. Add how you checked, weeks later, that the problem stayed fixed.

## Self-Check Before You Finish

- [ ] The Action includes collaborating with the people who owned the affected area.
- [ ] The Result shows the recurrence rate before and after.
- [ ] The story takes under 3 minutes.